Accessibility for Ontarians with Disabilities Act (AODA)


It is the policy of Muskoka Family Focus and Children's Place to be committed to developing policies, practices, and procedures that provide accessible quality services to all individuals.  Services will be provided to individuals with disabilities in a manner that promotes and respects dignity, independence, integration and equal opportunities.

Muskoka Family Focus and Children’s Place is dedicated to ensuring all programs and services are accessible to all individuals in accordance with Ontario Regulation 429.07 Accessibility Standards for Customer Service.

Muskoka Family Focus and Children’s Place will endeavor to ensure that the policy and related practices and procedures are consistent with the following four (4) core principles:

  1. Dignity – Persons with a disability must be treated as valued individuals as deserving of service as any other customer.
  2. Equality of Opportunity – Persons with a disability should be given an opportunity equal to that given to others to obtain, use and benefit from our services.
  3. Integration – Wherever possible, persons with a disability should benefit from our services in the same place and in the same or similar manner as any other customer.  In circumstances where integration does not serve the needs of the person with a disability, service will, to the best of our ability, be provided in another way that takes into account the person’s individual needs.
  4. Independence – Services must be provided in a way that respects the independence of persons with a disability.  To this end, we will always be willing to assist a person with a disability but will not do so without the expressed permission of the person.


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